Support

Welcome to the Flaming Licks Support page. 

We are always happy to help with any question you might have, so please don’t hesitate to contact us on [email protected] 

How does Flaming Licks Work

How much does shipping cost?

Shipping anywhere in the UK is included in the subscription price for both boxes. 

Worldwide shipping is as follows:

MUNCH BOX

United States – £7.00

Canada – £7.00

European Union – £4.00

TASTE BOX

United States – £7.00

Canada – £7.00

European Union – £4.00

CRAVE BOX

United States – £11.00

Canada – £11.00

European Union – £6.00

Please note all of these costs are charged in GBP and the price you are charged may fluctuate slightly due to varying international exchange rates.

Here’s a handy tool to work out the current exchange rate.

How hot is the sauce/contents in the box?

The Scoville rating of individual products in our boxes varies from:

Pretty Hot – chosen for their intricacy of flavour, quality and ingenuity

to

Very Forking Hot – again, always top quality, premium products with a bit more of a capsacin high to boot!

We don’t include ‘competitively’ hot, dangerously hot products or things produced with the intention of injury. If this is what you’re after drop us a line and we’ll be happy to recommend a good retailer 😉

How are the box contents chosen?

The products we include are chosen and screened very carefully. We trial products on the recommendation of a network of chilli-heads and chilli producers (who are a pretty friendly bunch!).

Potential products then go through an in house screening process subject to broad tastes and differences of opinion.

Finally we curate a varied box of products that are different yet compliment each other perfectly.

Why is Flaming Licks a subscription?

Before setting up Flaming Licks we spent a lot of time and cash searching around buying spicy stuff from great craft chilli manufacturers.

A subscription is a great way to sample the best of what’s on offer without the searching and with the added bonus of surprise! Not to mention you save a heap not paying postage.

We automatically re-bill you and process a fresh box of goodies each month so that you don’t have to remember to do anything, just sit back, wait for your box to arrive each month, and dig in!

I don't like something in the box.

We vary up the contents of each box as much as possible to provide for differing tastes however we can’t guarantee everyone will like everything in every box all of the time.

If for any reason you are not satisfied with the contents of the box, drop us a line and we’ll happily discuss with you personally 🙂

I'm allergic to something

We spread out allergens such as nuts, chocolate, dairy as broadly as possible but due to the surprise nature of the box can’t tailor to specific requests.

If you’re allergic to something you receive one month it most likely won’t be included for at very least another 2-3 months following.

Always check the labels of individual products to check for the allergens highlighted in bold text under the ingredients lists.

Shipping & Billing

An Item I Received was Broken in transit.

We package glass items very carefully but occasionally things can get broken in the post. If this happens we ask that you take a quick photo and email it to us so that we can take it up with the relevant postal services and issue you a substitute or a refund.

When is my box delivered?

We ship boxes on the last day of the month.

If you sign up on or after the last day of the month your first box will be shipped straight away. Your following box, will be shipped at the end of the following month. For example, if you sign up on the 5th of August, your first box will be sent straight away, and your second box will be shipped on the 31st of September.

If you’re in the UK you can expect your parcel within 2-5 working days.

If you’re elsewhere in the world you should allow up to 2 weeks for the delivery of your box but it likely won’t be this long. Shipping services vary widely and throughout the world and we do our best to choose the best services possible so get in touch if you’re having trouble or experiencing severe delays and we’ll be happy to help out.

How often and when do I get billed?

You’ll be billed for your first shipment when you first sign up.

We re-bill everyone on the 15th of each month.

When I sign up for a 6 or 12 month subscription is it charged up front?

Yes, when you subscribe to a 6 month rolling subscription you will be billed for 6 months every 6 months. When you subscribe to a 12 month rolling subscription you will be billed for 12 months every 12 months.

The advantage of signing up long term is that you save a bit of cash on each box.

What currency am I charged in?

We currently charge everyone in British Pound Sterling (GBP). This means that subscriptions outside of the UK are subject to slight price fluctuations based on the current exchange rate. For more info on the current rate of exchange check out xe.com.

What postal service do you use?

We use Royal Mail.

UK parcels are shipped RM48 standard and should arrive with you within 48 hours of shipment.

International parcels are shipped RM International Standard, their delivery time depends on the 3rd party postal service in your country and time taken to clear customs. We say you should allow up to 2 weeks for your box to arrive but it usually arrives a lot quicker.

How much does delivery cost?

Delivery is FREE anywhere in the UK.

International costs are as follows (price per box):

Munch and Taste boxes

USA –      £7 (approx. USD 10)
Canada – £7 (approx CAD 12)
European Union – £4 (approx EUR 5)

Crave Boxes

USA –      £11 (approx. USD15)
Canada – £11 (approx CAD 19)
European Union – £6 (approx EUR 7)

Managing My Account

I keep seeing spoilers on the Members Only Group 😩

The Facebook Member’s Only community is a great place to chat and feed back about your box each month but the nature of the group means you might see spoilers before your box arrives.

To avoid this, you can temporarily switch off notifications until your box arrives each month.

1. Navigate to the group on Facebook

2. Select ‘Notifications’

3. Click ‘Off’ from the drop down menu.

You can switch notifications back on from the same menu when your box arrives and get chatting!

How do I upgrade to the Crave Box?

If you’ve pre-paid 3, 6 or 12 months drop us a line here and we will upgrade you manually.

If you’re on a month to month rolling plan you can upgrade by doing the following before the 15th day of the month:

1. Log into your account.

2. Select your subscription on the left

3. Select Crave. Choose how often you re-bill (saving money subscribing for longer). Click Change.

4. Confirm the changes on the final page.

Any trouble just drop us a line.

How do I change my password?

1. Head over to your account page

2. Under ‘Account Settings’ select ‘Edit’

3. Type your old password and new password twice to confirm.

If you’re having difficulty logging in click here and follow the instructions to reset your password via email.

How do I cancel my subscription?

We’d really rather not see you go! If you’re having trouble or a bad experience give us a shout here and we’ll do our very best to help you out.

But if your mind’s made up we won’t get in your way…

1. Log In

2. From your account page click ‘Edit’ under the ‘Your Subscriptions’ section.

3. At the bottom of this page click ‘Cancel Subscription’

You can re-activate your account again at any time by logging into your account page and visiting the same area

Please note, when cancelling after the re-bill date (15th of the month) your next box has already been paid & processed and will be shipped out at the end of the month.

I moved, how do I change my address?

1. Head over to your account page

2. Under ‘Shipping Address’ click ‘Edit’

3. Enter and save your new address

Help

The site isn't working properly!

We want to get the problem fixed as soon as possible, so please drop us an email answering a few quick questions:

• What device is the problem occurring on (eg. mobile or a desktop/laptop)?

• What browser are you using (eg. Chrome, Internet Explorer etc.)?

• What steps were taken leading up to the problem (eg. Homepage > Log In > error page)?

When we’ve got your responses we’ll be able to get on the case right away and fix the issue.

I’m experiencing card issues.

There are a few things to check first:

1. Make sure all the details are entered exactly as displayed on your card (sounds obvious, but worth checking)

2. Ensure the expiry date hasn’t passed

3. Ensure you have enough cash available in your bank/balance to cover the payment

4. Contact your bank and make sure they’re not blocking the transaction for any reason

I can’t log in or my email isn’t recognised.

1. Make sure you’re definitely using the same email you signed up with

2. Try using the reset password link to verify your email address and send a password reset link.

3. Drop us a line letting us know in as much detail and with any error messages what is going wrong and we’ll take a look into it with you.

Gift Subscriptions

How do I send a gift subscription?

1. From the main page of the site select ‘Send As Gift’ in the top section.

2. Select the box you would like to send and amount of months.

3. Checkout entering your gift recipients email and your own billing details.

What if my gift didn’t arrive with the recipient?

In the unlikely event this happens get your recipient to check their junk mail folder and any other auto-sort folders.

If there’s still no sign of it get in touch and we’ll look into it for you. We can verify the correct email address was entered and send the email again.

Contact

Get In Touch

If you’re having difficulty have a quick scan through the FAQ section, there’s a lot of stuff covered there already.

If you can’t find what you’re looking for or just fancy a gas hit us up here:

[email protected]

Suggest A Saucier

Have you tried a British hot sauce or chilli product that blew your freaking mind. Click here to let us know! We might not have heard of them and spreading the word about small British producers is what we’re all about.

I'm a Hot Sauce / Chilli Product Producer

Hi There!

If you’re keen to get involved with Flaming Licks you need to adhere to the following basic criteria:

1. Make damn good spicy food stuffs

2. Not be available in large-scale retail (Sainsbury’s/Tesco etc.)

If you fit the bill drop us a line and we’ll talk sauce. Don’t be offended if you’re turned down, we have a pretty specific criteria based not just on quality but weight, size and balance between other products.